FAQ
Everything you need to know about our formulations, shipping, and order support.
Are your products truly 100% organic?
Yes. Every formula is crafted using 100% organic botanical ingredients—selected for their purity, potency, and natural affinity with the skin.
Are your products suitable for sensitive skin?
Our formulations are designed to be gentle and well-tolerated by most skin types. We recommend patch testing when introducing a new product.
Will these products feel heavy or clog pores?
Our oils and butters are selected for their compatibility with the skin. They are designed to nourish without feeling heavy or congesting.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Because our formulations are made with organic botanicals, proper storage helps maintain their freshness and quality.
When will my order ship?
Orders are typically processed within 2–3 business days.
How long does delivery take?
Once shipped, orders usually arrive within 3–7 business days depending on location.
Do you accept returns?
Due to the nature of our formulations, we’re unable to accept returns on opened products. If something arrives damaged, contact us within 7 days and we’ll make it right.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request before your order ships.
How can I contact you?
You can reach us anytime at hello@abbiandlahni.com.
